Shipping and FAQ

How big are the Loopy Mango super chunky wool skeins? 
They’re big! The 1.134kg/40oz skein (also called Big Loop yarn) is approximately 25cm in diameter and 40cm long: unravelled it’s approx 115 metres long (125 yards) and you can make a 70 x 100cm throw from just one. 

What do I need to know about knitting with chunky wool?
Our number one tip is keeping your tension loose - it's a lot looser than standard knitting, which allows the wool to relax and for the beauty of the chunky knit to be seen. Find your zen, take a deep breath and relax your arms; focus on gently wrapping your yarn to get that lovely loose stitch - it's great for calming the mind!

For super chunky wool we recommend 10 stitches per 38cm, that's about 4 stitches per 10cm. Of course you can knit tighter than that if you want (and for the Helsinki Hat/beanies we suggest you do) but know that you will use up a lot more wool when you do so your finished piece will be smaller than our pattern states.

When you need to frog some stitches (unravel them, because yes, we all will make mistakes!) be gentle with the wool - push it through the loops, rather than pulling so you don't stretch it.

Colours Available:
We hold selected colours in stock and the availability of those colours can change over time. If there is a colour you want from the colour chart that we don’t have in stock it can normally be ordered in for you in about 2 weeks, just email us at and we will confirm availability and timing.

What are the care instructions for Big Loop Yarn?
For garments such as jackets and scarves we recommend to always store them folded instead of hanging them to prevent stretching. 
For cleaning we recommend dry cleaning.  You can wash it but you have to be very careful.  Exposure to heat and agitation will cause wool fibers to felt.  So if you choose to wash your garment we recommend using cold water only, no agitation. You might still lose some softness from washing even in cold water.  If you want to try hand washing we recommend making a small swatch and washing it and see if you like the result before you wash the entire garment.

Shipping in Australia
We are based in Sydney, Australia and aim to have your parcel packed and out the door to you within 2 days of receipt of your order. To keep things simple we've got 3 set options for standard shipping within Australia - note standard shipping takes 2-7 days via Australia Post: 
  • Orders over $150 have free standard shipping
  • Orders over $40 are $5 standard shipping
  • Orders under $40 are $10 standard shipping

We also have Express Post (this option will be available at checkout) that delivers within 2 days to Australian metro addresses - note that not all regional destinations are delivered within 2 days, you can find out more here. If you need something extra-fast send an email to and we will explore the options with you. 

Shipping to New Zealand:
We generally ship to New Zealand using Australia Post: approximate charges are listed below (and note that these will change from time to time):

  • Needles or a small yarn kit eg Flower Child: $17.55
  • Medium Sized Kits (eg Poseidon) $35.00
  • 1-2 large skeins: $55.00 AUD
  • 3-4 large Skeins: $69.00 AUD 

Shipping to other International Destinations:
Australia can be expensive to ship internationally (yep it's frustrating for us too!) from so email us at with the details of what you would like to order and we will let you know the cost.


PRIVACY STATEMENT: the full legal bit is below,  but basically we don't share your information with anyone else other than what may be required by law or to fulfil your order.



When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at